💡 Managing Staff in Your Business

Running a skin clinic is about more than just great treatments 💆‍♀️—it’s about building a strong, reliable team 💪. And let’s be real, staff management can be one of the hardest parts of running a business 😩. Whether it’s keeping them motivated, handling difficult conversations, or dealing with unexpected absences, it’s a challenge every clinic owner faces.

Here’s how you can build a team that works with you, not against you:

1️⃣ Clear Expectations = Fewer Issues

Staff problems often come from unclear expectations 🤷‍♀️. Make sure your team knows exactly what’s expected in terms of performance, attitude, and responsibilities. Having a solid onboarding process 📑 and regular team meetings 🗓️ keeps everyone aligned.

2️⃣ Accountability Without Micromanaging

No one likes being micromanaged 🙄, but you still need to ensure standards are met. Set clear KPIs (like client retention rates 📊 or retail sales 💰) and check in regularly rather than waiting until something goes wrong.

3️⃣ Dealing with Difficult Staff? Address It Early

If a team member is underperforming or causing tension ⚠️, don’t ignore it. Have honest but professional conversations as soon as issues arise. Use the SBI method:
👉 Situation – Explain the specific instance 📝
👉 Behavior – Describe what they did 🧐
👉 Impact – Explain how it affects the business 💼

This keeps things factual rather than personal.

4️⃣ Motivation Beyond Paychecks

Money is important 💸, but it’s not the only motivator. Recognising staff achievements 🏆, offering career progression 📈, and fostering a positive clinic culture ✨ can boost engagement more than a pay rise alone.

5️⃣ When It’s Time to Let Someone Go

If someone consistently underperforms or is damaging the clinic’s culture 😬, you might need to part ways. Trust your gut—keeping the wrong person can cost you more in the long run. Just ensure you follow proper HR procedures to avoid legal issues 📜.

💡 Your Action Step This Week: Identify one area where your team could improve (communication 🗣️, sales 💵, timekeeping ⏰, etc.) and put a small change in place.

📩 Need help with staff issues in your clinic? Reply to this email—I’d love to hear your challenges!

Until next time -
Zoe
The Skin Clinic Coach